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Take 3: Earn 5,000 bonus points when you purchase and fly 3 roundtrip flights in a calendar year. Your email address will not be published. Dedicated customer service line ($100): You’ll also have a priority phone line to call as a Mosaic member, which can be fantastic in the event of a large-scale weather event. You can earn Mosaic status by spending $50,000 dollars annually on the JetBlue Plus Card. Some airports should have a designated Mosaic desk for you to inquire with. JetBlue has a cool points pooling system that allows families and friends to pool miles together. I wonder because I've been trying to use it since December 1st and once had the experience of being on hold for 11 minutes and then cut off and the second time, I got a busy signal and then apparently was transferred to the regular JetBlue line where I waited on hold for about 7 minutes. Notice that you can be matched to JetBlue Mosaic if you obtain the Southwest Companion Pass. The requirements may vary but prior challenges have required you to earn 3,750 base flight points in 90 calendar days. Although there is not an official upgrade policy, JetBlue will sometimes offer you upgrades to Even More Space seats when available. A one-way flight (whether non-stop or including a connection) is one segment, and a roundtrip flight (whether non-stop or including a connection) is two segments. For the purpose of our analysis, we will assume you’ve earned 18,000 base points with a $6,000 total spend ($0.125/mile cost). The reason I had been trying to call Mosaic is that I had to change a flight that I had scheduled to get me to Nashville as my father was having some tests. Members who have purchased a Blue Flex fare can earn an extra 5 bonus points per dollar for a total of 8 points per dollar spent. American Van Lines - Delivery over two weeks late, lost and damaged items. Not only will you receive 15,000 bonus TrueBlue points upon qualifying for Mosaic, but you’ll also earn an additional 3 points per dollar on your JetBlue flights—for at least 5 points per dollar if you book on jetblue.com or the JetBlue app.¹ ² And bonus points are just the beginning. For example, if you were only a few hundred points short of getting elite status, then it could make sense to jump on the offer. I thought it rebooked as it took points out of my account but when I went online to check, it hadn't booked the flight although it took the points (for an even more space seat) and didn't return them. Tip: Check out the free app WalletFlo so that you can optimize your credit card spend by seeing the best card to use! Complimentary drinks Simply log in and then click on “My Activity” and you will be able to see your progress. She finally resolved my issue but not without a lot of unnecessary angst and annoyance on my part. JetBlue’s program is similar to Virgin’s fixed-value program, meaning the number of dollars spent earns a fix number of points, points and status is NOT earned by the actual number of miles flown. Even though she has logged in, and her phone number is linked to her account, she has to flip back and forth between her account information and the phone call to type in the number and get access to a representative. Unfortunately, there is no official policy for upgrading Mosaic members to Mint but upgrades to Mint class can happen (though rare and mostly due to over bookings). With all of the different status matches and challenges offered throughout the year, this is one of the easiest elite statuses to earn. An example of the prior status challenge was earning 3,750 base flight points in 90 calendar days. Please remove.. majestic. Accessibility: We strive to make our website content accessible and user-friendly. Unfortunately, whenever you transfer points from programs like Chase Ultimate Rewards and American Express Membership Rewards, those points do not count towards elite status. Members of JetBlue’s Mosiac tier earn a variety of perks including a dedicated phone line and free checked bags. Many people have good things to say about the customer service line and so this could be a very helpful benefit if anything ever comes up. If you are dealing with JetBlue airlines, it is simple to do so. This phone number is JetBlue TrueBlue's Best Phone Number because 936 customers like you used this contact information over the last 18 months and gave us feedback. The best JetBlue phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a JetBlue rep, reminders when the call center opens, tips and shortcuts from other JetBlue customers who called this number. This is unacceptable. The JetBlue Mosaic phone number is: 1-877-538-8783. Read more about the program here. Earning 9 points per dollar at a valuation of 1.4 cents per point would be a 12.6% return on your spend. JetBlue will also notify you via e-mail when you’re close to qualifying for TrueBlue Mosaic and once you reach the qualification criteria you will receive an e-mail. These do not count towards Mosaic eligibility. Daniel Gillaspia is the Founder of UponArriving.com and creator of the credit card app, WalletFlo. You will have access to a dedicated customer service line. JetBlue only has one level of elite status and it is known as Mosaic. UponArriving and CardRatings may receive a commission from card issuers. So you might want to email JetBlue and request for them to expedite the process. Many people have good things to say about the customer service line and so this could be a very helpful benefit if anything ever comes up. However, that type of challenge is not quite lucrative enough to get me to go out of my way to spend that much money. Since 2014, his content has been featured in major publications such as National Geographic, Smithsonian Magazine, Forbes, CNBC, US News, and Business Insider. Cathrine Schwartz, True Blue # [protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, They asked for many documents, but they didn't want to give funding to me. Dedicated phone number. For example, for changes and cancellations to Blue and Blue Plus fares under $100, you would have to pay $75 per person plus difference in fare and for fares between $100 and $149.99, you would have to pay $100 per person plus difference in fare. « Biden calls out Republicans, Chase calls out lawmakers, American Express Return Protection Guide: (Exclusions, Claims)  », 7,500 qualifying points (vs. 15,000 points for the calendar year), 6,000 qualifying points and 15 segments (vs. 12,000 points and 30 segments), Pre-Boarding for customers with disabilities/. So all of the bonus points that you might earn below will not count towards your Mosaic eligibility. Here is what the JetBlue boarding process looks like: So as you can see, you will be among the first passengers to board right after pre-boarding. Tip: Use WalletFlo to help you cut down on your hotel and airline expenses by optimizing your travel credit cards. A “segment” means any origin-destination pair. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. UponArriving has partnered with CardRatings for our coverage of credit card products. JetBlue is a transfer partner of the major credit card rewards programs, such as Chase Ultimate Rewards, American Express Membership Rewards, and Citi ThankYou Points. However, with the addition of the Mint class maybe there is hope in the future for some select airports to open up lounges (one can always dream). If you count only the discounted upgrades for himself, that total drops to $907. 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